Please note the format of your product key and follow either Guide 1 or Guide 2:
Guide 1
Redeem product key: (Format: XXXXX- WXXXX- SXXXX- IXXXX- DXXXX )
Step 1: Go to https://accounts.wondershare.de/web/login
Step 2: Log in or register an account
Step 3: After logging in, click on “Redeem Membership”
Step 4: Click on Serial Number and copy + paste the number
Step 5: Download the software and log in with your email and password.
Guide 2
Redeem product key: (Format: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX )
Step 1: Visit this link and fill out the form.
Step 2: After you have filled out the form, you will receive a new activation code via email. (Format: XXXXX- WXXXX- SXXXX- IXXXX- DXXXX )
Step 3: Log in to your Wondershare account.
Step 4: Go to “Redeem Membership” and enter the code.
Step 5: Download the software and log in with your email and password.
If you continue to use the trial version after receiving the serial number and cannot activate it, please contact Wondershare support chat, provide the serial number along with your email address, and the licensing will be authorized. http://support.wondershare.de/