If the download does not start after your order or stops during the process, there can be various causes. In most cases, the problem can be resolved with a few steps.
Please first check the following points:
- Make sure your device has a stable internet connection
- Check your firewall or antivirus settings, as these may block the download
- Try restarting the download
In many cases, it can also be helpful to use a different browser (e.g., Edge, Chrome, or Firefox), as certain settings or extensions may affect the download.
If the download still does not work, we recommend clearing the browser cache or testing the process on another device.
If the problem persists, our support team is happy to assist you and will help you quickly.