Problems with Windows 10 Pro
Please first ensure that Windows 10 Pro is actually installed on your device.
If you have purchased a Windows 10 Pro product key but your device is still running Windows 10 Home, you will need to perform the upgrade from Home to Pro first.
Please use our corresponding guide for this:
After the successful upgrade and a restart of your computer, please enter the product key you received from us again.
Problems with Microsoft Office
If your product key is not accepted during online activation, you can alternatively perform telephone activation.
Click on “Back” in the activation window and then select “Activate by phone”.
Then select your country and call the displayed toll-free number. Follow the instructions of the automated activation service.
If the activation is still unsuccessful, please contact our support:
Email: support@it-nerd24.co.uk
WhatsApp: +49 1573 5983392
Phone: 0800 000 81 24
Our team is happy to assist you and can provide a replacement key if necessary.
Problems with other products
If your product key belongs to another product and does not work, please contact our customer service directly.
You can reach us through the following contact methods:
- Email: support@it-nerd24.co.uk
- Live chat on our website
- WhatsApp: +49 1573 5983392
Please send us a detailed error description and a screenshot of the message if possible. This will help us process your request faster and provide an appropriate solution.