In some cases, it may happen that an ordered item cannot be delivered for various reasons. In this case, you will receive an offer to cancel your order from the IT-NERD24 support team.
Once you have agreed to the cancellation, we will process the refund as quickly as possible. In most cases, our suppliers can provide the goods at short notice, but there may occasionally be delays or delivery issues.
Goodwill and Cancellation
Another reason for a cancellation may be a goodwill decision on our part.
Please note that different legal regulations apply to digital products than to physical goods. You can find more information on this in our section:
How is the refund processed?
The refund is generally made using the same payment method that was used for the order.
If this payment method is no longer available or, for example, the credit card used is no longer valid, please contact us as soon as possible and provide us with your current bank details.
After successful verification and data matching, the refund can be made to an alternative account. Please note that this process may require additional processing time.
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Money-back Guarantee
Please note that the money-back guarantee is not applicable in every case. Whether a refund is possible depends on the specific circumstances and the applicable conditions.
Each case will be examined individually.
For more information, please visit:
How long does a refund take?
A refund usually takes up to 10 business days.
If you have not received a refund after this period, please contact us via email at:
Alternatively, you can also reply to an existing ticket or an email you have received.
We will review your case promptly and get back to you as soon as possible.