Our system operates largely automated and processes orders as well as the dispatch of licenses usually completely automatically.
In rare cases, however, it may happen that an email is sent without a license key.
What you should do in this case
Please simply reply to the relevant email and let us know that no license key is included.
This will automatically create a ticket, and our support team will review the process promptly.
Processing time
Typically, the issue will be resolved within a maximum of 12 hours.
We appreciate your understanding and will address your concern as quickly as possible.